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Return of goods

Return of goods

Can I return the purchased product?

If you are not satisfied with the product purchased on the Enex platform for any reason, you can return it or exchange it on the terms specified below.

Since buyers sign direct purchase and sale deals with manufacturers on the Enex platform, the product is returned directly to the manufacturers.

Return of good quality goods

The buyer-an individual has the right to refuse the ordered product at any time before receiving it, as well as after receiving the product - within 7 days, not counting the day of purchase. Return of the product is possible if its commercial appearance and consumer properties are preserved.

High-quality products that cannot be exchanged or returned are listed in List, approved by decree of the Government of the Russian Federation No. 55 of January 19, 1998.

In case of rejection of the product of proper quality, the cost of services for organizing delivery to the buyer is not refunded. Transportation costs for returning the goods of proper quality are borne by the buyer. The method of returning the product is determined by the buyer.

Return (exchange) of goods of proper quality by a buyer who is a legal entity (individual entrepreneur) is not allowed.

Return of goods of poor quality

An individual buyer can return an item of improper quality within the warranty period for the product.

The duration of the warranty period is set by the manufacturer.

A product of improper quality may be replaced with a similar product in agreement with the buyer.

The buyer, who is a legal entity (individual entrepreneur), in the event of transfer of goods of improper quality, has the right to make claims under article 475 of the civil code of the Russian Federation.

In case of return/replacement of low-quality goods, the seller shall bear the cost of delivery of the software.

You can find a full list of conditions for returning and exchanging goods here.

For questions about returning or exchanging the product, please contact us by phone 8 800 707-56-00 or by email: info@enex.market.

Bahco
Bosch
Hilti
Metabo
HiKOKI
DeWALT
Husqvarna
Киржачский инструментальный завод
Волжский абразивный завод
КЗСМИ
Makita
Chicago Pneumatic
Dormer Pramet
Silvent
Kennametal
Micron
Гомельский механический завод
НПП Магнит
Kärcher
Ruko
Matador
Новосибирский инструментальный завод
Gedore
Stanley
ПетроИнструмент
Нижегородский завод электромонтажных инструментов
КЗТС
Белгородский завод фрез и специнструмента
Knipex
NEO
Полтавский алмазный инструмент
Исма
Mitsubishi
Могилевский инструментальный завод
Экометр
Verto
Ромек НН
Барановичский завод станкопринадлежностей
Pumori
ЗСО Углич
SMW-Autoblok Gmb
НПП Контур
Irimo
Завод абразивных и огнеупорных материалов
Оршанский инструментальный завод
Рус-Атлант МК
Атлант
Wera
Белгородский абразивный завод
P.I.T.
KINEX Measuring
СамЗас
PROLIFT
Virax
ДиКом
Jonnesway
Интехрус
Ferg
Autovirazh
TurboJet
Zitrek
ТСС
Vid
Канашский завод резцов
VOLL
Cellfast
СТП-ЛСП
Mars
Messer
Слюдяная фабрика
Московский инструментальный завод
МИОН
СТАВР
Kölner
BELMASH
JET
Дипар
Caleo
Wurth
3М
Калиброн
Белгородский инструментальный завод
Seco
Энкор
Klingspor
Fortisflex
Hybest
ВСЗ
Hyperline
ГЗСУ
Brigadier
ЧИЗ
Goodking
Honiton
Eibenstock
Gesipa
Harden
Fit
Кыштымский Абразивный Завод
Himtex
Петроградъ
СатИЗ
Арсенал
Forsthoff
СКИФ-М
Ganzo
GREAT WOLF
WiederKraft
Липецкое станкостроительное предприятие
GAV
ИФО
Felo
DWT
Rotorica
Felisatti
EKTO
Haupa
DigiTOP
AT-S
ИНФ-Абразив
БелТАПАЗ
ГК Вулканит
Златабразив
Sturm
КировИнструмент
Bessey
TDC
Антей
ЛИИНЗ
Рязанский инструментальный абразивный завод
Минский инструментальный завод
НПК Абразивы и Шлифование
MACK Werkzeuge AG
Patriot
Bort
Саранский инструмент
Храпуновский инструментальный завод
Тулмер
Запорожский инструментальный завод им. Войкова
Белгородский Завод Специнструмента
Новые инструментальные решения
Flexione
СИЗ Твинтос
Магнитар
Челябинский завод электрооборудования
БЗТО
КВТ
Завод ФИОЛЕНТ
Berger
Fedast
Элемет
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