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Return of goods

Return of goods

Can I return the purchased product?

If you are not satisfied with the product purchased on the Enex platform for any reason, you can return it or exchange it on the terms specified below.

Since buyers sign direct purchase and sale deals with manufacturers on the Enex platform, the product is returned directly to the manufacturers.

Return of good quality goods

The buyer-an individual has the right to refuse the ordered product at any time before receiving it, as well as after receiving the product - within 7 days, not counting the day of purchase. Return of the product is possible if its commercial appearance and consumer properties are preserved.

High-quality products that cannot be exchanged or returned are listed in List, approved by decree of the Government of the Russian Federation No. 55 of January 19, 1998.

In case of rejection of the product of proper quality, the cost of services for organizing delivery to the buyer is not refunded. Transportation costs for returning the goods of proper quality are borne by the buyer. The method of returning the product is determined by the buyer.

Return (exchange) of goods of proper quality by a buyer who is a legal entity (individual entrepreneur) is not allowed.

Return of goods of poor quality

An individual buyer can return an item of improper quality within the warranty period for the product.

The duration of the warranty period is set by the manufacturer.

A product of improper quality may be replaced with a similar product in agreement with the buyer.

The buyer, who is a legal entity (individual entrepreneur), in the event of transfer of goods of improper quality, has the right to make claims under article 475 of the civil code of the Russian Federation.

In case of return/replacement of low-quality goods, the seller shall bear the cost of delivery of the software.

You can find a full list of conditions for returning and exchanging goods here.

For questions about returning or exchanging the product, please contact us by phone 8 800 707-56-00 or by email: info@enex.market.

Bahco
Bosch
Hilti
Metabo
Heikenei
DeWALT
Husqvarna
Киржачский инструментальный завод
Hyperline
Ruko
Makita
Русский Инструмент
Dormer Pramet
Silvent
Kennametal
Micron
Goodking
НПП Магнит
Kaercher
Norgau
Matador
Дипар
Gedore
Stanley
Fortisflex
ПетроИнструмент
РОМЕК НН
НЗЭМИ
Новосибирский инструментальный завод
КЗСМИ
СЕМ
Канашский завод резцов
Магнитар
FREY
Волжский Абразивный Завод
Лепсе
Totflex
Oxlift
Практика
Bohre
Welder
Grost
Jeta Safety
Gson
Tsunami
STC58
Magafor
Диолд
Prolift
Jonnesway
TurboJet
Zitrek
ТСС
Cellfast
Messer
Слюдяная фабрика
Ставр
Kölner
JET
Энкор
Fedast
Hybest
ВСЗ
ЧИЗ
Eibenstock
Harden
Fit
Кыштымский абразивный завод
Арсенал
Ganzo
GREAT WOLF
WiederKraft
Липецкое станкостроительное предприятие
GAV
Felo
EKTO
Haupa
DigiTOP
AT-S
ЭнергоТехКомплект
СИЗ Твинтос
Berger
Flexione
КВТ
БЗТО
Knipex
Белгородский завод фрез и специнструмента
ЛИИНЗ
Гомельский механический завод
Verto
Полтавский алмазный инструмент
КЗТС
Mitsubishi
Исма
Завод абразивных и огнеупорных материалов
Экометр
Рус-Атлант МК
БЗСП
Wera
Могилевский инструментальный завод
Белгородский абразивный завод
SMW-AUTOBLOK Gmb
P.I.T
НПП Контур
NEO
Irimo
Атлант
Hikoki
Chicago Pneumatic
AL-KO
Berchouse
LeidTogi
Mixmetrix
Sensor-tool
Ритм
LaserBee
Ивспецпошив
Decor
RV-Plast
Tech-nick
Groit
Tenax
Oute tools
Dinking
Zinler
Tuscar
Машпроект
Diam
Harrison
Sharp Metal
Союз сварщиков
RGK
PST
Kottami
Deka
SM Chemie
Керамакс
КБ АСТ
Коломенский механический завод
Gward
Форсаж
СПГФ
Полировальный инструмент
Fubag
Andeli
Elso
Airline
Forcechuck
ВсВ
НПК ЗИП-Магнитоника
Strong