Return of goods
Is it possible to return the purchased product?
If you are not satisfied with the product purchased on the Enex platform, you can return it or exchange it under the conditions specified below. Since buyers conclude direct purchase and sale transactions with manufacturers on the Enex platform, the return of goods is carried out directly to manufacturers.
Return of goods of proper quality
For individuals
The buyer-an individual has the right to refuse the ordered goods at any time before receiving it, as well as after receiving the goods - within 7 days, not counting the day of purchase. The return of the goods is possible if its presentation and consumer properties are preserved, as well as a document confirming the fact and conditions of purchase of the goods.
The buyer does not have the right to refuse a product of proper quality having individually defined properties if the specified product can be used exclusively by the buyer acquiring it.
In case of refusal of the goods of proper quality, the cost of services for the organization of delivery to the buyer is not refunded. Transportation costs for the return of goods of proper quality are borne by the buyer. The method of returning the goods is determined by the buyer.
For legal entities
The return (exchange) of goods of proper quality by the buyer, who is a legal entity (individual entrepreneur), is not allowed, unless otherwise provided by the agreement with the supplier.
Return of goods of inadequate quality
For individuals
The buyer, who is an individual, in cases provided for by law, may return the goods of inadequate quality during the warranty period for the goods and demand a refund of the amount of money paid for the goods. The goods of inadequate quality, in agreement with the buyer, can be replaced with a similar product of proper quality.
For legal entities
The buyer, who is a legal entity (individual entrepreneur), in the event of the transfer of Goods of inadequate quality to him, has the right to make claims provided for in Article 475 of the Civil Code of the Russian Federation.
Distribution of responsibility
In case of return/replacement of low-quality goods, the cost of delivery of the goods is paid by the supplier. The supplier reserves the right to accept the goods of inadequate quality from the buyer and, if necessary, to check the quality of the goods. If, as a result of the examination of the goods, it is established that its shortcomings arose due to circumstances for which the supplier is not responsible, the buyer is obliged to reimburse the supplier for the costs of conducting the examination, as well as the costs associated with its storage and transportation of the goods.
If any defect is found in the product, the manufacturer and (or) the marketplace has the right to require the buyer to provide a photo of the product, the claimed defect, packaging, labeling (nameplate) of the manufacturer.
If the buyer, who is a legal entity (individual entrepreneur), refuses the goods of inadequate quality, such buyer is obliged to return such goods to the supplier. The buyer - an individual can also return the goods to the address of the supplier or Marketplace.
Transportation costs for the return of low-quality goods are borne by the supplier or Marketplace.
The difference between the shades of the goods in the photo and the real goods is not a sign of poor quality.
For questions about the return or exchange of goods, please contact us by phone 8 800 707-56-00 or by email: info@enex.market .